FAQs

We understand that you may have questions about getting your appliances repaired. We have gathered some of the most Frequently Asked Questions (and answers) here and hope that you will find it helpful. 

We are always ready and willing to take your call and look forward to being able to help you resolve whatever appliance issues you may be having.

Yes we can call you 30 minutes before coming to your home so you’re not stuck waiting for us.

Labor is determined based on the job that needs to be performed, not by the hour.

Yes. All repairs come with a one year part warranty and a 30 day service warranty. Ask about our ‘Preferred Customer Club’ which provides you with unlimited service visits, 10% off on parts and accessories and priority scheduling.

Yes we do. Call us to set an appointment that works for you and we will do our best to accommodate your schedule.

No, we only perform in-home repairs.

Appointments are set for morning or afternoon hours with a 30 minute call ahead if requested.

It depends. If the part is a special factory order, typically those parts cannot be returned, so the customer will need to pre-pay for the parts and trip charge.

Check the circuit breaker to make sure you have the correct power to the dryer. On some brands of dryers the motor will run, but will not heat.The circuit breaker for the dryer is 240 volts and the motor requires 120 volts to operate. The remaining 120 volts is required to power up the element on an electric dryer.

Yes. In most cases we can calibrate oven temperature in the electronic section of your stove.

During the initial phone contact we gather all the information in order to obtain the parts necessary for the repairs. If there is a need to order a part, another trip charge is not applied for a return visit.

Austin Appliance Masters repairs most major brand washers, dryers, refrigerators, freezers, dishwashers, ranges, ovens, gas and electric stoves, range hoods and garbage disposals. This includes (but not limted to) the following brands: Amana, Asko, Bosch, Braun, Dacor, Electrolux, Frigidaire, Gaggenau, GE, Honeywell, Kenmore, KitchenAid, LG, Maytag, Miele, Samsung, Sub-Zero, Thermador, U-Line, Viking, Whirlpool, Wolf and more

Our trucks can be found throughout the Austin area daily, and they are dispatched from our centrally located office.

Some model refrigerators have part of the condenser coils foamed into the walls of the cabinet.If the refrigerator or freezer has a forced air condenser under the unit and the coils are not cleaned, the sides of the refrigerator will be warm.Also, if the ambient temperature of the unit is warmer than normal this could cause the side walls of the unit to be warmer than normal.In most cases you will need to clean out the coils under the refrigerator. If problem persists call for service immediately or major damage may occur.

Some model refrigerators have part of the condenser coils foamed into the walls of the cabinet.If the refrigerator or freezer has a forced air condenser under the unit and the coils are not cleaned, the sides of the refrigerator will be warm.Also, if the ambient temperature of the unit is warmer than normal this could cause the side walls of the unit to be warmer than normal.In most cases you will need to clean out the coils under the refrigerator. If problem persists call for service immediately or major damage may occur.

“This condition is usually caused by either kinked vent tubing, a restriction in the vent or too long of venting material from the area of where the dryer is located to the vent outside of the house. If the venting material is too long, the venting material should be shortened as much as possible. If the venting material appears to be short enough, you may have a restriction in the vent or the distance from the dryer vent to the outside is too long of a run. A quick way to test the vent airflow is to turn on the dryer without any clothes in the dryer. The amount of airflow should be equal to the amount of air exhausting from the dryer without the vent attached. If the problem persists, call us immediately to set up a service call.”

You can buy a washing machine cleaner which will remove most odors. If the problem persists, we can disassemble the pump and hose and give it a thorough cleaning which may help.

After checking to make sure the washer is level, sorting your clothes may be the issue. Sometimes sorting the clothes not only by color but also by the wet weight will eliminate most off balance conditions.

Most brands of dishwasher have a wetting agent dispenser that must be filled periodically. The rinse agent prevents spotting on dishes.If you have hard water, you might try changing detergents with anti-spotting additives.

On some top mount freezer refrigerators, the problem can typically be a plugged defrost drain funnel or defrost tube.Some models allow access to the defrost drain area where the funnel can be removed and cleaned.

The condenser coils for the refrigerator/freezer must be cleaned every six months or as needed.If the condenser coils are not cleaned as recommended by the manufacturer, not only will the temperatures start warming up the life of the compressor will be reduces causing an expensive repair.

If the washer is level and all four feet are setting on the floor, the issue could be a loading or sorting problem. If you sort your clothes by wet weight, it could be that your floor may be weak.

Due to the nature of how a fridge is designed, the entire system relies on its cooling system and cannot be easily diagnosed without a technician looking at the unit. Call Austin Appliance Masters to schedule service.